Security and compliance

Your data stays under enterprise control. So do the actions AI takes.

Controls over who can reach your data, what can be changed, and what every agent is allowed to do.

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Trusted across BFSI, auto, consumer goods, building materials and 7 other industries
LIC of IndiaTata MotorsSaint-GobainKotak LifeWhirlpoolTorrent PharmaAxis BankMahindra Last Mile MobilityKenvueAditya Birla Sun Life InsuranceTTK PrestigeAISAxis Max LifeTVS EurogripAlembicIDFC First BankEureka ForbesCarrierAU Small Finance BankJawa MotorcyclesBharti AXA LifeEntero HealthcareAxis Mutual FundNikhil Adhesives
2.2M+ sellers across India’s largest sales teams.
Independently assessed and certified
AICPA SOC 2 Type IIISO/IEC 27001 certifiedISO 9001:2015 certifiedISO 22301 certifiedGDPR compliant
Encrypted in transit and at rest · India data residency available
Enterprise control

Security does not stop at login.

Enterprise access controls answer who can enter the system and what data they can see. AI adds another question: what is software acting on your behalf allowed to do?

01
Who is making the request?Enterprise identity and authentication establish the user or service.
02
What can that identity access?Roles, hierarchy and permissions determine the context available.
03
What is the system allowed to change?Actions, fields, tools and confidence boundaries are explicitly governed.
One control chain from identity to action
IdentityWho is making the request?
AccessWhat context can be used?
DataHow is information protected?
ActionWhat may be changed?
AuditWhat happened and under whose authority?
The same enterprise boundary governs people, workflows and agents.
Controls across the platform

Control the identity, the data, the environment and the action.

The controls are not concentrated in one security layer. They apply across how users enter, how data moves, how the platform runs and what AI agents are permitted to do.

Identity and access

Use the identity infrastructure you already trust.

Authentication and permissions can follow the enterprise sources you already run.

  • Enterprise SSO
  • SAML 2.0
  • OAuth 2.0 and OpenID Connect
  • Role-based access control
  • Hierarchy-aware administration
  • Advanced administrator permissions
Enterprise data

Protect data while it moves, while it is stored and while it is used.

Data protection applies throughout the lifecycle rather than only at the database boundary.

  • Encryption in transit
  • Encryption at rest
  • Tenant and data segregation
  • Retention and deletion
  • Backup
  • Controlled administrative access
Infrastructure and resilience

Security has to hold when the system is running at enterprise scale.

Production environments are designed for availability, recovery and operational control.

  • Hosting regions and data residency
  • Availability design
  • Backup and disaster recovery
  • Operational monitoring
  • Incident response
  • Business continuity
Secure engineering

Build security into how the platform changes.

Changes are reviewed, tested and released through controlled engineering practices.

  • Secure software-development practices
  • OWASP-aligned controls
  • Code review
  • Vulnerability management
  • Penetration testing
  • Dependency and release controls
Agent authority

An agent does not inherit unlimited authority because it can access the data.

Every agent operates inside explicitly defined business and security boundaries.

  • The context it may read
  • The tools it may use
  • The actions it may perform
  • The records or fields it may change
  • The validations that must pass
  • The confidence required to continue
  • The conditions that require a person
Access and authority are separate decisions.A system can have the context required to prepare a seller without having authority to change pricing, approve an exception or make a decision that belongs to a person.
How model behaviour, critical failures and release evaluation are controlled is covered separately.See AI Engineering →
Independent assurance

Standards are evidence. Platform controls are what make them operational.

Sharpsell combines independently assessed security practices with controls designed for enterprise workflows, customer data and governed AI action.

SOC 2 Type II

SOC 2 Type II

Controls independently assessed through the SOC 2 Type II attestation process.

ISO/IEC 27001

ISO/IEC 27001

Information-security management assessed against the requirements of ISO/IEC 27001.

ISO 9001:2015

ISO 9001:2015

Quality management across how the platform is built, released and supported.

ISO 22301

ISO 22301

Business continuity management for the services enterprise teams depend on daily.

Privacy frameworks

Support enterprise privacy obligations.

Privacy controls are designed to support organisations operating under GDPR and India's Digital Personal Data Protection framework. Access, retention, deletion, communication records and auditability remain governed inside the enterprise system.

DPDP controls in frontline selling

The conversation can stay personal. The controls stay with the enterprise.

DPDP does not remove the need for a seller to call or message a customer directly. It increases the need for the enterprise to control how customer data is accessed, used, retained and recorded.

Sharpsell keeps customer identity, role-based access, communication records, retention and deletion rules, and audit trails inside an enterprise-controlled layer. Sellers can continue one-to-one engagement without shifting customer data and communication control to personal channels.

Direct seller engagement, with DPDP controls remaining with the organisation.

Enterprise customer identity and dataThe organisation remains the source and owner of customer context, with access governed by enterprise roles and permissions.
↓
Sharpsell-controlled communicationCommunication records, retention rules and auditability stay inside the enterprise-controlled workflow.
↓
Seller ↔ CustomerThe seller engages directly without moving customer data or communication control to a personal channel.
Controlled connections

Sharpsell does not need unrestricted access to your enterprise systems.

Each connection defines what can be read, synchronised, triggered and written back. Direction, data scope and permitted actions are governed connection by connection.

See integration architecture →
Reviewable security

Security your team can inspect.

Security should be reviewable, not merely asserted. Sharpsell supports enterprise security and architecture reviews with the documentation required for assessment.

Certification and attestation documentation
Platform and security architecture
Data-flow documentation
Privacy and data-processing information
Penetration-test report
Business-continuity and disaster-recovery information
Enterprise security-questionnaire responses
Your security team should be able to verify the controls, not just read about them on our website.
Security review

Experience the future of enterprise security.

We will map your requirements across identity, data, infrastructure, integrations and agent governance, on your own controls.

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